How long after I place my order will the item be shipped?

We typically ship all orders within 3-6 business days.

Each item we offer is handmade to order and we guaranteed it will be made with love and care.

There is a 2 day processing time before they ship out and then the shipping with USPS is 6-8 business days. During the holidays, processing time may take longer than usual. 

Our orders ship out from our USA Factory.

Which carrier do you use?

We use USPS First Class with tracking.

Shipping is FREE.

 

What should I do if I don’t receive my order?

Please contact us, quoting your order number from the confirmation email/SMS message. So we can help track down your order.

 

Shipping Insurance

Shipping insurance is offered at checkout and covers you in case the item is lost, stolen, or damaged in transit. Due to the increase number of lost and stolen packages, we highly recommend you purchase a package protection service. 

Please note - shipping insurance is non-refundable once your order has shipped.

 

Delivery Issue

1. Item Lost In Transit

If you purchased shipping insurance (package protection service), please contact us and we will reship your order as soon as possible.

If you did not purchase shipping insurance, please contact USPS to help you find your missing package. Here is the url to help with your search https://www.usps.com/help/missing-mail.htm

2. Tracking Shows Delivered But Item Is Not Received

We are not liable for packages where the tracking shows as delivered. If you received the delivery confirmation notification a short while ago, please give it a few hours then check again, sometimes the USPS or carrier scans a package as delivered even before they have physically delivered it. 

Even though the USPS tracking shows a status of “delivered”, sometimes the tracking is not correct. It’s rare that a package is actually “lost”.

Another household member could have received the package and placed it somewhere within the residence. Check with other household members and neighbors to see if they’ve received the package.

The package may still be on the truck or at the Post Office. Wait a few days past the “delivered” date shown on the tracking. 

The package was delivered to the wrong address, perhaps a nearby neighbor. Please check with neighbors, your postal carrier and/or call your post office and inquire.

The Post Office now has GPS info on all scanned delivered packages, Contact your Post Office and have them check the actually delivery address.

If all the above steps fail to turn up the package, then the issue may be related to stolen mail. Initiate a “stolen mail” report with USPS Postal Inspector’s office. You will need to complete a USPS affidavit affirming the status of the package as “stolen” (and a USPS Postal Inspector may contact you).

In addition, you should also complete a stolen mail report and if necessary, a homeowners or renters insurance loss affidavit. You might need to file a “stolen mail” report with your local police department so there is a record of mail theft in your area.  

3. Item Not Moving

For US domestic shipping, tracking numbers may take up to 24 hours to start updating. If the updates stop during transit, allowing up to 5 business days will usually provide further updates.

4. Returned To Sender

An item may be returned to sender, or it may show as delivered to our Florida factory.

In these cases, the most common reason is that the customer provided an incorrect or incomplete shipping address.

You can check the tracking history to see if the carrier has indicated what the issue was. Although this reason is not always accurate.

Contact us at support@cattatude.com and provide your complete shipping address, including any apartment or unit numbers to request reshipment. We will reship your item once we received the item back.